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  1. Development of efficient personnel for work performance preparedness.
  2. Selection of cleaning products of established quality standard.
  3. Modern tools and equipment.
  4. International quality standard system.
  5. Free of staff time-off work problem.
  6. Defining clear service delivery schedule.
  7. Prompt solution to problems.
  8. Knowledgeable executives who can deal actually with service work problems.
  9. Coordinate after starting work.
1. Development of efficient personnel for work performance preparedness.
Training Department determines the Basic Cleaning Training Course for every new employee to lay down the foundation and procedures of proper cleaning methods. For instance, the use of cleaning equipment; the cleaning of bathrooms and sanitary wares, floor mopping, dust-pushing and waxing the floor including the knowledge on the use of cleaning products properly according to type of area and the nature of work.
RECRUITMENT - A recruitment team has a clear target of work performance, emphasizing the recruitment of qualified and quality personnel, who are capable of learning and developing their work performance systematically.
TRAINING - The training team has defined the objectives to create working skills for personnel inside the organization to achieve as to ensure the customers' demands are met systematically and according to plan.
DEVELOPMENT - To formulate work plan for training of personnel throughout the contract period on continual basis; the training shall be provided by knowledgeable work team to enhance the personnel's skills and new technology.
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2. Selection of cleaning products of established quality standard.
Cleaning products which the Company has selected for use are in the majority produced by PS Inductrial and Chemical Co., Ltd. The Company has the plant which has been awarded the Good Manufacturing practice (GMP) accreditation from the Office of Food and Drugs Board (FDB) as well as the accreditation of the Quality Standard System ISO 9001: 2000. This is the confirmation in relation to safety to health and the environment.
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3. Modern tools and equipment.
As the company is aware of its maximum capacity of providing speedy cleaning service, it has therefore selected tools and equipment of high operating efficiency with attractive format and design suitable for the place at they are being used together with standard maintenance to support the efficient work performance.
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4. International quality standard system The Company has applied the INTERNATIONAL QUALITY SYSTEM STANDARD ISO 9001 : 2000 to the management and administration to control the process and working procedure taking into account the response to the needs of customers and maximizing of customer satisfaction; the customers' expectations systematically through clear planning, supervision, evaluative inspection, work plan adjustment for the development.
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5. Free of staff time-off work problem
As the Company also takes into account possible labor problem, it therefore lays down the management system to accommodate the anticipated labor problems by establishing the staff reserve point on the premises of the service area, at the vicinity work unit and office, which is prepared to tackle the problem; systematic coordination is also introduced by defining clear working objectives of the work team and continual monitor of the work performance result until the completion of the process.
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6. Defining clear service delivery schedule.
The importance of defining clear service delivery schedule is beneficial to the administration both for the service provider and the recipient of service. The Company therefore applies the most efficient ACTION PLAN to the work plan as follows: ี้้
  • Recruitment of cleaning personnel.
  • Defining the time-frame for training.
  • Defining the time-frame for starting work.
  • Defining the schedule of service products and equipment delivery to support the service work performance.
  • Defining the time frame for daily, weekly, monthly work performance schedule according to the Service Contract.
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7. Prompt solution to problems.
As the executives and work team are aware of maximizing the customers' satisfaction as a main work performance principle, the SERVICE COMPLAINTS SYSTEM is introduced by requiring the CUSTOMERS RELATIONS DEPARTMENT to be the Center for receiving the complaints from the COMPUTER SYSTEM. In cooperation with other departments concerned, the complaint will be analyzed to find solution and preventive remedy. For this purpose, clear responsibility will be defined to ensure continual monitoring can be made to completion of the process and according to established policy.
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8. Knowledgeable executives who can deal actually with service work problems.
Executives who are instilled with the
service-mindedness (the spirit of the administrator) is the important quality in the cleaning service business and the learning about the business of responding agreeably to the needs of the customers and providing support to the work of the customers without interrupting or posing obstacles to the their working hours.


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9. Coordinate after starting work.
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